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FieldAssist Trust Center

FieldAssist powers 175,000 users across 8.9 million retail outlets and 75,000+ 
distributors in 32 markets. With $23.6B in GMV flowing through our platform, security, privacy, 
and operational resilience are the foundation we build on.

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Our Approach to Trust.

Our security and privacy program is built across six disciplines, each backed by 
independent audits, documented policies, and engineering controls.

Application Security

Security is embedded across our software development lifecycle. Static analysis runs on every commit, code passes through two-tier peer review, and independent third parties conduct annual penetration testing on both web and mobile applications.

Cloud Infrastructure

FieldAssist runs as a fully cloud-native platform on Microsoft Azure. Our microservices architecture supports demand-based autoscaling, with dedicated single-tenant deployments available for enterprise customers.

Data Privacy

Our privacy framework defines how customer data is classified, stored, retained, and purged. Customers and users have documented rights to request deletion of their information at any time.

Compliance

Our security and compliance program is audited by an independent third party on an annual basis. We maintain SOC 1, SOC 2 Type II, ISO/IEC 27001, and GDPR alignment across our operations.

Business Continuity

Our disaster recovery posture targets a Recovery Time Objective of 1–15 minutes and a Recovery Point Objective close to zero, supported by geographically separated DR sites and continuous replication.

Governance

Our program is anchored in fourteen documented security policies covering access control, encryption, incident management, vendor risk, and physical security — each reviewed annually.

Compliance and certifications

FieldAssist stands apart with its vertically integrated RTM architecture. Rather than using siloed applications, it provides a single, end-to-end ecosystem where SFA and DMS.

Request our Security & Privacy document

Our complete Security and Privacy document containing certification evidence, audit reports, architecture documentation, and detailed policy summaries — everything security, procurement, and compliance teams typically need for a vendor review is available on request.

Talk to our Security Team

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