At FieldAssist, we value our relationship with the users and place the highest importance on respecting and protecting their privacy. We want users to feel comfortable and confident when using our products and services and with entrusting their personal, company and financial information to us.
We collect personal information such as user’s name, shipping/billing address, e-mail, media like user or store image, call logs and phone when they interact with us for sales, service, support, registration and payment We may collect and store sensitive information such as account and purchase information on their behalf as part of the services provided to users.
FieldAssist works to protect user’s personal information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain physical, electronic and procedural safeguards that comply with applicable laws.
When using FieldAssist mobile applications and services, we may collect personal information from you such as your phone number, mobile device type, and carrier. We use this information in order to set up and manage your account as well as contact you about your services. If you use location-enabled products and services, you may be sending FieldAssist location information. This information may or may not reveal your actual location. We use your information to process and personalize your requests. We also use the information for support, to develop new features, and to improve the overall quality of FieldAssist’s products and services. We may also use the information to show you a history of your activity, to provide you with statistics about you or your use of our product or service, or to provide you with a better user experience. If you give us permission, we may also use your information to contact you about special offerings that may interest you. If you sign up for a mobile message service, you will have the opportunity to stop receiving mobile messages by following the instructions in the message.
Your mobile service provider may be required to monitor your messages for inappropriate content, and that provider may pass on that monitoring obligation to FieldAssist. To fulfill these requirements, FieldAssist may monitor your mobile messages for inappropriate content.
If you sign up for FieldAssist mobile messaging service through which you have the ability to send mobile messages to other individuals or businesses, you are required to follow all applicable laws, including unsolicited communication laws.
If you sign up for a third-party application or service, we may share information about your mobile device in order to provide the service you requested. Your carrier may have access to information we collect. We suggest that you review your carrier’s privacy statement and the privacy statements for any third-party applications or services
To provide Web Based, Web Connected and Financial Services
FieldAssist Sales Force Automation software products are Web-enabled. You can access some of our services from within a mobile application and others directly at a Web site. Some mobile application features require Internet access and will fetch data from internet in the software, which will pass through FieldAssist server before being redirected onto the Internet. If the software cannot find a connection, it may ask you to establish one. When you are connected to the Internet from within the software we may also include product updates and messages, service information and help content in the Internet transmissions.
FieldAssist mobile application automatically checks for updates when users are connected to our servers. For proper usage of FieldAssist mobile application, users must accept and download the update. When you receive updates, FieldAssist will receive technical information about user’s mobile’s/tablet’s connection and the application being updated. When users access our Web-enabled services from within our desktop products we will note the
link they clicked on and we may also collect information about their product, system or other technical data that will help us direct them to the appropriate information or service. Some of our Web-enabled products and services synchronize with the information on their computer/device to help keep the data accurate and provide additional online services.
We may access and set cookies using Web beacons, also known as single-pixel GIFs, which are invisible graphical images. These Web beacons provide useful information regarding our site, such as the pages visitors view. When we track activity on FieldAssist Website, we collect information such as users IP address, browser type and version, and pages they view. We also keep track of how they get to our sites and any links they click on to leave our sites. We do not track URLs that users type into their browser, nor do we track them across the Internet once they leave our site. We use user’s Web site activity to assist them by reducing the need to re-enter their data and to help us resolve technical support issues. We may also use this information to offer users a personalized Web experience,
and to tailor our offerings to them.
aggregate to improve our product and site performance.
When we send e-mails to users, we may include a Web beacon to determine how many people open our e-mails. When users click on a link in an e-mail, we record this individual response to customize our offerings to them.
Some products and services permit users to grant access and specify permissions for those they authorize to use the service. As a result, we store the personal information of those granted access. This information may include name, email address, username/password, and security challenge questions and answers.
We protect the confidentiality and security of users personal information from loss, misuse, or unauthroized alteration by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures. We maintain physical, electronic and procedural safeguards that comply with applicable law and federal standards. Whenever we ask for sensitive information, such as credit card numbers, we encrypt it as
it is transmitted to us.
We train and require our employees to safeguard users information. We also use physical, electronic and procedural safeguards by restricting access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.
Sometimes we ask outside firms, or third parties, to help us provide services, such as designing a Web site, sending e-mails, registering a prospective domain name, or analyzing data. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they’re providing. We require vendors to maintain the confidentiality of the information we provide to them.
We may disclose, access, or report personal information when we believe, in good faith, we’re required to by law or to protect our legal rights. We may also do this in connection with an investigation into a suspected violation involving the Terms of Service, fraud, intellectual property infringement, or other activity that may be illegal or expose us to
legal liability. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities or to comply with a court order, subpoena, search warrant, or law enforcement request.
We work with other companies or developers to provide you with products and services which we clearly identify. Either FieldAssist or the other company may offer these products and services. We clearly identify these co-branded products and services. In some cases, we exchange customer usage information to establish and provide ongoing
service. By requesting these products or services, users are permitting us to provide their personal and usage information to the other company.
We also may share non-identifiable, non-personal aggregate information about our users with third parties, such as advertisers or partners, for marketing and promotional purposes. Our Web sites may provide links to third-party sites, such as those of our business partners and online advertisers. These could include other services, promotions
or sweepstakes offered by business partners. Because FieldAssist does not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personal information.
If we sell, merge or transfer any part of our business, part of the sale may include your personal information. If so, you will be asked if you’d like to stop receiving promotional information following any change of control.
Any FieldAssist user can send an email to firstname.lastname@example.org to change his/her contact preferences. User can also manage your contact or account information by accessing your FieldAssist account.
FieldAssist and its subsidiaries may exchange information about user’s transactions to fulfill their requests. We may also provide users, information about products or services we believe they may be interested in unless they have asked us not to contact them. We offer them the opportunity to review privacy practices at our subsidiarie’s Web sites.
If we make material changes to any of our privacy policies or practices regarding personal information we will update our statement and post a notice on our site 30 days before the changes take effect.